Why Municipalities Use Locality

Municipal leaders are increasingly expected to:

engage residents more openly,

respond faster to local issues,

demonstrate transparency,

and base decisions on evidence — not assumptions.

At the same time, communication is often fragmented across social media, email, paper notices, and ad-hoc surveys.

Locality brings these interactions together in one dedicated local platform, designed specifically for public-sector use.

What Locality Enables

Understand community priorities

Use structured surveys and polls to measure resident satisfaction, concerns, and priorities over time — supporting planning, reporting, and consultation.

Improve two-way communication

Share official updates, announcements, and events directly with residents, without relying on global social platforms.

Surface local issues earlier

Receive resident-reported issues such as infrastructure faults, safety concerns, or environmental problems, with visibility and context.

Increase civic participation

Lower the barrier for residents to engage constructively using tools they already understand.

Strengthen trust and transparency

Close the feedback loop by showing residents that their input is acknowledged and considered.

Key Capabilities For Municipalities

Surveys & Polls

  • One-off or recurring surveys
  • Quality-of-life and satisfaction tracking
  • Structured, comparable data
  • Suitable for consultations and reporting

Issue Reporting & Visibility

  • Centralised view of resident-reported issues
  • Categorised submissions with location context
  • Improved visibility across departments
  • Clear progress tracking

Official Communication

  • Verified municipal posts and notices
  • Local events and announcements
  • Direct reach to residents in their area

Community Insight (developing)

  • Identify emerging concerns
  • Track engagement trends
  • Support evidence-based decision making

Designed For Local Scale

Locality works wherever people share a local context, including:

Municipalities and towns

City districts and wards

Neighbourhoods and suburbs

Mixed-use or university areas

The platform scales with population size while preserving local relevance.

Trust, Privacy And Governance

Locality is designed with European public-sector resilience and security requirements at its core, aligned with the principles of the NIS2 Directive.

NIS2-aligned security practices supporting risk management, incident preparedness, and service continuity

EU-hosted infrastructure with controlled access and hardened systems

Strong access controls and authentication, including role-based permissions for municipal users

Clear incident response and reporting procedures, aligned with EU expectations for essential digital services

Ongoing security monitoring and governance, with accountability built into platform operations

This approach helps municipalities reduce cyber risk, protect public digital services, and build trust with residents while meeting modern European security expectations.

Who Locality Is Designed For

Mayors and deputy mayors

Municipal executives and administrators

Community engagement and communications teams

Urban planning and policy professionals

Digital transformation and smart city leads

Contact Us

Get in Touch

Start a conversation

If you are exploring ways to improve resident engagement, feedback collection, or local communication, we would be happy to talk.

Locality supports stronger dialogue between municipalities and the people they serve — helping communities feel heard, informed, and involved.